PhysioPhilosophy Equality, Diversity and Inclusion (EDI) Policy
1. Purpose and Scope
PhysioPhilosophy is committed to providing high-quality, professional physiotherapy services that are accessible to all. We are committed to creating a culture of respect and understand and recognise the value of individual diversity. This policy helps us to achieve this vision and avoid discrimination in any form ensuring that no patient, staff member, or visitor experiences discrimination, harassment, or victimisation, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
2. Commitment to Equality
We are committed to:
- Accessible Care: Ensuring our services and premises are as accessible as possible. We will make “reasonable adjustments” for disabled patients to access our services.
- Fair Treatment: Treating all patients with dignity, respect, and fairness, ensuring tailored treatment plans based on individual needs.
- Non-Discrimination: Operating a zero-tolerance approach to discrimination, bullying, or harassment.
3. Inclusive Practice & Communication
- Patient Communication: We strive to communicate in a way that is accessible to all, respecting diverse backgrounds and cultural needs.
- Respectful Environment: We value diversity in our patients and staff, fostering a welcoming, safe, and inclusive atmosphere.
- Language Services: While not legally required for sole practitioners to provide interpreters, we aim to be as inclusive as possible. If a patient requires an interpreter, we will discuss options to facilitate this, such as enabling them to bring their own (e.g., a family member or signer).
4. Responsibilities
- Catriona Hopkins has overall responsibility for this policy.
- All staffare responsible for acting in accordance with this policy, supporting diversity, and reporting any concerns regarding discrimination.
5. Implementation and Review
- This policy is shared with all staff and available on our website.
- We will review this policy annually to monitor our progress and update it to ensure it reflects best practices.
6. Complaints
If you feel you have been treated unfairly or discriminated against, please contact Catriona Hopkins, Physiotherapy Owner directly to discuss this. We take all complaints seriously and will investigate them promptly and will investigate your concerns within 10 working days. Catriona Hopkins will establish the facts and advise you of the outcome of the investigation within 14 working days. Where appropriate, Catriona Hopkins will take necessary action. If you are not satisfied with the outcome, you should raise a formal complaint through the Practice’s Complaints Procedure.
You can also share any comments on how we can ensure that this policy works better for you by writing to Catriona Hopkins.
Thank-you